Shipping policy

Shipping Policy

Thank you for shopping with RHINX.

Every RHINX piece is handcrafted with individually hand-applied crystals and made with exceptional attention to detail. Because many of our products are made-to-order or customized, please review our shipping policy before placing your order.

Processing Time

All orders require production before they are shipped.

Estimated processing times vary depending on the product, customization, and current order volume.

Production times displayed on our website are estimates only and may change during peak seasons, holidays, or due to unforeseen circumstances.

Orders are not considered ready to ship until production has been completed.

Shipping Times

Shipping times begin only after your order has been completed and handed to the shipping carrier.

Estimated delivery times are provided by the carrier and are not guaranteed.

Delivery times may vary depending on:

Destination country
Customs processing
Weather conditions
Carrier delays
Local holidays
Other circumstances beyond our control

RHINX is not responsible for delays caused by shipping carriers or customs authorities.

International Shipping

RHINX proudly ships worldwide.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country.

These charges are not included in your purchase price and are the sole responsibility of the customer.

Customs regulations vary by country, and RHINX has no control over these fees or clearance procedures.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

RHINX is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If an order has not yet entered production or shipped, we will do our best to update the shipping address upon request; however, we cannot guarantee that changes can be made.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier.

Lost or Delayed Packages

Once your package has been handed to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is delayed, we recommend contacting the carrier directly using your tracking number.

If you need assistance, our team will gladly help you communicate with the carrier whenever possible.

Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it whenever possible.

If your order arrives damaged, contact us within 48 hours of delivery and include:

Your order number
Photos of the shipping box
Photos of the product
Photos of the shipping label

We will review each case individually and work toward an appropriate solution.

Refused Deliveries

If a shipment is refused by the customer or returned because import duties, taxes, customs fees, or delivery charges were not paid, RHINX is not responsible for those charges.

Any return shipping costs, customs fees, storage charges, or carrier penalties incurred as a result of a refused shipment may be deducted from any eligible refund.

Custom-made or personalized products are generally not eligible for refunds if a shipment is refused.

Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping carrier.

RHINX is not responsible for packages that are delayed, lost, stolen, or damaged after they have been accepted by the carrier, except where required by applicable law.